OUTBOUND CALL CENTER SERVICES
Outbound Call Centre Services allow your business to reach out to new and existing customers with poise and professionalism. In order to save the cost of operations and to focus on their core operational areas, businesses decide to outsource these services to Care and Beyond that function more efficiently than the company itself could, in all-encompassing sales and customer acquisition outsourcing services
We offer services, performed by best and most qualified candidates with in-depth knowledge and excellent language proficiency who can deal with the demands of work and who are accountable for the business’s overall success.
Customer retention is a function of a business where existing customers are called in an attempt to sway their minds into staying with the company. This is done through timely feedbacks, surveys and improving customers experience wherever possible.
Keeping the quality measures in mind we record all incoming and outgoing calls and store in a secure database, so that quality and accuracy of the calls can be reviewed and analyzed in order to see whether, proper information are passed on to the customers following the sales protocols by our telemarketers. In case if an agent fails to meet the established quality metrics, immediate rectification will be done and additional training will be provided in order to ensure that all sales quality metrics are fully complied with.
Additionally, team briefing sessions are conducted on a daily basis, in which all employees share their experiences with co-workers and team leaders and managers advice and guide them on sales tactics that work as well as recommending against tactics that do not.
Our outbound sales call centre professionals also have expertise in the following.
- Product sales
- Customer support
- Order fulfilment
- In-depth sales knowledge and experience
- Outbound services with remarkable conversion rates
- Proficient in communication, selling and marketing
- Educated with computer knowledge
Your benefits in outsourcing outbound KPO services.
- You get a dedicated team of outbound call centre agents
- The quality of the calls are ensured by our managers and you can review the same
- Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
- Good quality infrastructure at Care and Beyond makes sure that the probability of system breakdowns are nearly zero
