INBOUND CALL CENTER SERVICES
While being flexible and capable of working on any platform requested by the client, Care and Beyond is well-established and reputed outsourcing company, which has enhanced inbound services that can change the course of your business
We understand the importance of providing an immediate and fruitful solution when a client makes an inbound call to the call centre. Our contact centre agents are extremely polite and knowledgeable, and hear the clients’ concerns and queries patiently to provide them with a quick resolution.
Customer support is an integral part of any business. In today’s business world, it is the core part of the organization to keeps its customers happy and satisfied so as to have a chance of long-term survival. That is why inbound customer service make sure that they do take good care of their customers. Our well trained, polite and courteous agents would properly attend and would give the right attention to the customers, thus keeping them engaged with your company.
Inbound Service and Quality Metrics.
- 80% of calls answered within 20 seconds
- 90% of calls answered within 1 minute
- 98% of transactions performed without end-user critical errors
- 99% of transactions without compliance critical errors
- Charge back handling services
- Consumer Response
- Email Management Services
- Event scheduling services
- Inbound Sales
- Website Response
Some of our key inbound contact centre services include
- Order Taking Services
- Up-selling and Cross-selling Services
- IVR Services
- Product Information Request Services
