KPO Technology
Most of the companies find tasks such as computing, networking, storage, and maintenance of such large networks quite expensive. This proposition is also risky, especially for small to medium-sized businesses who cannot afford to dedicate a steady budget to buying the latest technologies. Outsourcing to companies that already have access to the technology and have the relevant expertise therefore proves to be more advantageous for global organizations
The process of our telemarketing services is based on a highly specific IT infrastructure and workstation set-up. With regards to the infrastructure, our IT team use a special software to mask the caller ID and replace it with a specific phone number from the region that an outbound call is made to. This technology helps in increasing the customers trust, believing it to be a regional call and thus reduces the rejection of calls from customer’s end, which results in increasing our telesales conversion rates.
CAB’s prevention and security measures include the use of firewalls, latest data and multichannel voice communication systems on separate platforms with additional security for communication with the customers, multiple networks with availability of dedicated internet connectivity and UPS backup to ensure uninterrupted services to prevent from technical failures and even the use of multiple offices for call centre service provision. This facilitates efficient call making and answering.
To help our Agents promote and sell their products or services, CAB offer the following technology:
- Audio codes and Grandstream IP telephony
- Yahoo email services
- Platforms developed by CAB’s IT development team
- Platforms already used by the client
Quality Monitoring
We also have the ability to develop various platforms, ranging from specifically designed IVR telephony systems to unique CRM and ERP platforms. In case a client has specific requirements of handling their platforms, we can handle it followed by the training provided by the client.
Payment Card Industry Data Security Standard Certificate (PCI DSS)
With regards to security, Care and Beyond provides services in full compliance with the PCI DSS certification standards. It is mandatory to have PCI DSS certification when it comes to handling credit card information over the phone or in an online environment in order to provide the clients with a secure service environment. It has a highly required when it comes to data security as well as other processes related to handling and processing of sensitive data.
